Return & Refund Policy
Effective Date: 24/12/2025 Website: ((https://www.vadhujewels.in/))
At Vadhu Jewels, we truly value your trust and aim to deliver high-quality jewelry with every order. Please read our Return & Refund Policy carefully before making a purchase.
No Returns
We do not accept returns once a product has been sold and delivered. Customers are requested to review product details carefully before placing an order.
Refunds for Damaged or Defective Items
Refunds are applicable only under the following conditions:
The product received is damaged, defective, or missing at the time of delivery.
A clear and uninterrupted unboxing (opening) video is mandatory. The video must:
Show the sealed parcel clearly from all sides
Display the shipping label and tracking details
Capture the complete unboxing process without pauses or edits
❗ Refund requests without a valid unboxing video will not be accepted.
Refund Process
If your refund request is approved:
The refund will be issued only to the original online payment method used while placing the order.
No cash or alternate refunds will be provided.
Refunds may take 7–10 business days to reflect in your account, depending on your bank or payment provider.
Conditions Not Eligible for Refund
Refunds will not be provided in the following cases:
No unboxing video is submitted
The product is not damaged or defective
Damage caused due to mishandling after delivery
Minor variations in color or design due to photography or screen resolution
Incorrect product or address entered by the customer
Cash on Delivery (COD)
Cash on Delivery (COD) is not available. All orders must be prepaid using the secure online payment options available on our website.
Contact Us
For any refund-related queries or concerns, please contact us at:
Vadhu Jewels Manathalapalam Road Calicut – 673003 📧 Email: vadhuonline@gmail.com
📞 Phone: 9946479380